Effective Date:7th Oct 2021

Welcome to Love Heist’s Privacy and Cookie Policy. This Policy explains how we processes and put you in control of your Personal Data. When we talk about processing Personal Data, we mean how we collect, use, share, and retain Personal Data. This policy covers these activities across all of our Love Heist services (https://loveheist.co.in).

Our Commitment to Privacy . As a global Dating & Social networking application, we allow you to share sensitive information about yourself, including your sexual orientation and precise location, with us, the service providers who assist in the running of our services, and other Love Heist users. It's our goal to put you in control of as much of the personal data you share with the us. We recommend you read this Privacy and Cookie Policy, and our Terms and Conditions , carefully.  From time-to-time within the out Services, you will see pop-up privacy notices meant to help you understand what you are participating in when you opt-in to certain features or services.    


You choose to provide the majority of this data.  We may collect data about your interactions, use, and experiences with our services and receive information from third parties. 

  • Personal Data You Are Required to Provide. When you set up an account, we require that you provide limited Personal Data such as email, gender, sexual orientation and password.
  • Personal Data You Have the Option to Provide. You have a choice when providing your community profile information. For example, you may share location (failing to provide location may impact the functionality available in our Services e.g. you may not receive nearby users Profile), HIV status, photos and videos. Profile data (such as (profile) name, date of birth, location, sexual orientation and physical stats)
  • Personal Data We Automatically Receive From Your Device When You Use Our Services. To keep the services running and to improve services, we collect user activity and cookies, and leverage other tracking technologies such as web beacons, SDKs, local storage, and log files. Device data (such as IP address of last login, app/browser version and default language)
  • Personal Data We Automatically Receive From Third Parties. Love Heist collects limited information from third parties. For example, we may collect Personal Data from payment processors, ad partners, app usage and website tracking information, authentication partners, etc.
  • Permissible Age. We intended only for users who are legal adults, generally eighteen (18) years of age and older. If you are aware that a child or minor has submitted Personal Data with us, please contact us using the information provided below, or using the in-app reporting tool, so that we can take appropriate action.


We generally use your Personal Data to enable the our Services, such as the following purposes:

  • Provide you with services and products associated with our accounts to maintain, improve, and develop Services.
  • Provide safety and security features.
  • Communicate with you to provide updates, service-related notifications, and promotions.
  • Respond to user inquiries, complaints, and to provide customer service.
  • Process your purchases and transactions.
  • Conduct partner promotions.
  • Comply with valid legal requests and address legal issues and disputes.
  • Investigate and respond to suspected illegal activities or fraud.
  • Access your camera, photo roll and microphone to allow you share with other users.
  • Create and administer surveys and conduct research.
  • For Automated Decision Making - for example, to detect and remove spammers, detect and remove non-compliant images, etc. through artificial intelligence.


We retain your Personal Data for no longer than is necessary to fulfill the purposes for which the information was collected or as otherwise permitted or required by applicable law or pursuant to our Terms of Service. Personal Data may be retained for longer periods of time if required for legal or security purposes.


You can make the following choices and exercise your rights regarding your Personal Data:

  • Correct Profile Information. By creating an account, you are providing us Personal Data about yourself in your public Love Heist Community Profile. You can review and change your Community Profile Information at any time by accessing the “Edit Profile” section of the website.
  • Delete Account and Related Information. You may delete your account and related information at any time.  There are some scenarios where some or all of your information may be held after your request (such as for tax and accounting purposes, moderation review, dispute resolution, and other legal matters).
  • Promotional Emails. You may choose during the registration process to allow us to use your email address to send free newsletters, surveys, offers, and other promotional materials related to our Services, as well as targeted offers from third parties.  You can stop receiving promotional emails by following the unsubscribe instructions in emails that you receive. If you unsubscribe from receiving such promotional emails, we may still send you service-related communications, and our applications will continue to deliver you in-app messages.
  • Behavioral Advertising On Websites and App. You can send us a mail to contact@loveheist.co.in to opt-out of the sharing of your Personal Data (“Sale”) with our Ad Partners.  Please note that opting-out of behavioral advertising does not mean that you will not receive advertising while using the free version of our Services. It will, however, exclude you from interest-based advertising conducted through participating networks, as provided by the applicable choice mechanisms. 
  • Access & Portability . You may request that we provide you with information about our processing of your Personal Data and provide you with a machine-readable copy. We may not be able to provide some elements of information if making the information available to you would also reveal Personal Data about another person or if we are legally prevented from disclosing such information.
  • Restrict Processing . Under certain circumstances, you may limit the way we process your Personal Data.
  • Withdraw Consent . You may withdraw consent that you have previously given us at any time. Revocation of your consent will only apply to future processing activities and will not apply retroactively. Love Heist relies on your consent for live location sharing; your use of the Love Heist Web Chat service; when you provide HIV status and last tested date; to access your camera and photo roll; sharing your Personal Data with advertising partners; for surveys; sharing Personal Data with analytics partners; and to facilitate messages between users.
  • Object to Processing . Where your jurisdiction’s law allows, you may object to us relying on our legitimate interests as the reason for why we process your Personal Data.


We are strict about the privacy and security of your Personal Data. We have a dedicated data security team that actively works to monitor the integrity and safety of the our Services. We have policies and protocols in place to help protect Personal Data. We consistently strive to improve our defenses in the ongoing battle against bad actors. That said, no method of transmission over the Internet, or method of electronic storage, is fully secure, and Love Heist cannot guarantee the security of your Personal Data. In the event that we are required by law to inform you of any unauthorized access to your Personal Data, we may notify you electronically or in writing in accordance with applicable law.


Contact Information.  Love Heist welcomes your comments, questions, or complaints regarding this Privacy and Cookie Policy, our use of your Personal Data, or our response to your requests regarding your Personal Data. Please contact us by email at contact@loveHeist.co.in